• President's Letter

    Hello EUG Members,

    Summer has ended and Fall is here, which I’m personally ready for.  We had some good times this summer but where I live we’ve battled excessive heat and wildfire ash that covered everything and cancelled outdoor activities.  The summer of 2017 also brought similar highs and lows to the Epicor Users Group.

    I think the high point for the EUG was the launch of our new platform.  Not that it didn’t have its struggles initially, but we are happy with the progress of our new site and its functionality.  I want to personally thank all of those that spent time, in some cases considerable time, getting this project completed, and to the "early adopters" who have provided valuable feedback.  I hope that everyone reading this has had a chance to try out the communities on the new site and enjoyed what they’ve seen.

    The low was unfortunately the previously announced data breach.  Even though the exposed data was limited, all of us on the EUG Board were unsettled that it happened and have put the necessary processes in place to insure it doesn’t happen again.  As with all organizations around the world, there is a constant struggle to keep criminal elements at bay. 

    Another great bit of news is our upcoming user conferences.  The first is an upcoming iSolutions conference in October, which is for members that are running some of the Epicor legacy products we support but that lack a track at Insights.  The next is an EMEA conference in mid-November that covers Epicor ERP, Tropos and BisTrack.  The coordination of these conference by the EUG is a big benefit to members across all of the products and is another reason why we exist, to provide a voice to all users, including those for older products.  If you are interested in attending or have ideas for other conferences, please check out our website for more information or contact your product liaison.  (A list of board members can be found here:

    If you ever have any questions or problems, please don’t hesitate to contact Marilyn Velardo at  As the EUG Operations Manager (our only paid position), her role is dedicated/devoted to helping you, our members. 

    I hope each of you have a productive Fall.

    Bill Wolfe II
    Senior Enterprise Systems Manager | Jenzabar 
    w 617.492.9099  x65341
    c 503.358.6417