User Spotlight:
Talk to Your ERP: How a Mid-Market Manufacturer Built an AI Command Center on Epicor Kinetic
Friday, June 26 - 1PM ET
What happens when a CFO decides to stop waiting for AI to come to his ERP and builds it himself?
Amtrend Corporation, a 45+ year custom furniture manufacturer and Epicor Kinetic customer, has built TalkERP, an AI-powered command center that lets every employee interact with their Epicor data using plain English. No screens to memorize. No menus to navigate. Just ask.
In this session, Amtrend's CFO Waseem Malik will demonstrate the system live and share the journey of building it, from concept to a production tool adopted by 20 of 25 Epicor users (80%) across 7 departments: finance, purchasing, estimating, drafting, shipping, project management, and operations.
What you'll see
Natural-language ERP access — "What's shipping this week?" "Show me AR aging for our top 10 customers." "Pull up the P&L for order 25006." Answered in seconds, with citations to the underlying Epicor records.
A company brain (institutional memory) — Beyond live data, TalkERP retains the context, decisions, and know-how that normally live in people's heads or buried email threads. Anyone can ask why something was done a certain way, or how we handled it last time, and get the institutional answer, so that knowledge doesn't walk out the door when an employee does.
Cross-functional adoption in practice — Not a CFO dashboard. We'll show how purchasing, project management, estimating, and the shipping desk use the same tool for different jobs, with per-user permissions inherited from Epicor's own security model.
CFO-grade financial workflows — Cash position across bank, AR, and AP in one view, on-demand financial statements, AP invoice review with vendor history, and real-time order/job P&L analysis.
Vision-enabled document review — TalkERP ingests PDF shop drawings and compares them against the original design intent specs, flagging dimensional drift, missing details, finish discrepancies, or scope gaps, and recommends whether the drawing is ready to share or an RFI should be issued first. The same vision-and-spec-comparison pattern applies anywhere two documents need to agree before work proceeds: vendor certifications vs. part requirements, customer prints vs. order revisions, AP invoice vs. PO scope.
The architecture, briefly — How TalkERP connects to Epicor via standard REST APIs, runs your existing BAQs by name without rebuilding dashboards, and respects your existing security model.
Universal vs. custom — Read-layer capabilities work for any Epicor Kinetic shop out of the box. We'll also share examples of shop-specific operational automations layered on top, and what scoping those engagements looks like.
By the numbers (last 30 days at Amtrend)
• 1,150 conversational interactions across 173 sessions
• ~3,900 Epicor data lookups handled automatically
• 20 of 25 Epicor users active, 80% organic adoption, no mandate
• 99.7% first-call resolution against live ERP data
• ~166 hours of manual ERP work eliminated across read workflows and shop-specific automations
Who should attend
Epicor Kinetic users who've been wondering what AI looks like in a production Epicor environment: what's realistic, what's practical, and what the integration story looks like for a mid-market shop. No slideware, no theory, just a live demonstration of a working system built by a manufacturer, for manufacturers.
Presenters
• Waseem Malik, CFO, Amtrend Corporation; founder, TalkERP
This user spotlight webinar is for Premier Members only.
Register Here!